Optimizing Healthcare Workflows with SMS

Preventive Care & Health Tips

The biggest challenge the health sector faces today is getting people to take preventive measures before health issues arise.

People miss health updates on clinical care, vaccinations, and disease check-ups simply because they are unaware of their importance.

SMS serves the purpose of reaching people directly, increasing the level of awareness of health issues.

Hello, Just a friendly reminder that the rainy season is approaching. Keeping your grass short and water trenches clear helps prevent mosquitoes. And if you need a mosquito net, please don't hesitate to call us at 0788 800 990.

Crisis Response

In emergencies, whether it’s a mass casualty event, equipment failure, or natural disaster, speed is critical. Calls may go unanswered, and emails are too slow.

SMS provides an instant alert system for hospital staff.

CODE RED. All ER staff report immediately at ED Room 6.

Queue Management & Billing Notifications

Typically, health centers rely on queues and calling patient names to manage waiting patients. This can be tiresome for staff and may cause conflicts and confusion among patients.

Delivering information such as 'You are next to see the doctor' or 'Your bill is 36,000/=. We accept NHIF Cards only and cash. Please visit the payment window to finalize the payment' directly to patients' phones can reduce time wastage for both patients and staff and bring significant improvements to the workflow.

Appointment Reminders

Missing an opportunity to take early measures may lead to health problems becoming chronic and disrupt treatment schedules, especially for patients requiring close attention.

One way to ensure patients attend all appointments on time is by constantly informing them via SMS.

Hi Aneth, Your appointment with Dr. Philip is on 15th March at 10:00 AM. Kindly don’t miss it as he would like to check your progress. You are advised not to take anything in the morning.

Medication Reminders

One of the leading causes of hospital readmissions is medication non-adherence.

Patients may forget or ignore taking their prescribed pills, leading to complications, especially for diabetes, hypertension, and heart disease patients.

Providing patient text messaging services with a touch of personalization acts as a reminder or nudge to help patients take medication as prescribed, adding a sense of care from healthcare providers.

Hello Mary, This is a reminder from iCare Hospital. Don’t forget to take your diabetes pills at 8 AM. Your health matters to us. Stay safe!