Transform Guest Experience With Bulk SMS

If you’ve worked in the hospitality industry for any length of time, you know that smooth communication is key to great service.

Whether you run a hotel, a restaurant, or any other hospitality business

Keeping guests happy while managing daily operations can be a real challenge.

SMS is a simple yet effective solution to this.

It’s fast, direct and adding it into your operations will always leave you with satisfied hotel guests.

Guests come back if you provide great experience , now be a part of those beautiful guest journeys every guest will want to tell.

Promotion

Boost Bookings & Revenue

Every business survives by promotions, once in a while every hotel or restaurant needs to advertise their services in order to attract potential customers.

But also promoting services to existing customers or customers you have served before increases the chance of making more sales.

In the hospitality business one effective way to increase revenue is to transform one time customers to recurring customers.

This is how Bulk SMS can help you do that:

Make Guests Feel Special with Personalization

People love personalized service, and SMS makes it easy to connect with them directly. Use bulk SMS to send booking confirmations, special discounts on birthdays, anniversaries, or even just to welcome back as loyal customers.

Example SMS: "Happy Birthday, Mary! , As a special treat from us, You have 50% off your stay this weekend at Africa Besties Hotel. Book now: [link]"

Using a guest name adds a personal touch that keeps guests coming back, increasing loyalty and revenue.

Fill Empty Slots Fast!

In some cases hotel rooms suddenly become available due to a no-show. That’s lost revenue, right? For busy hotels there is always a waiting list. Having digital guest books integrated with SMS can automate the process of inviting in another guest who is interested in the room.

Example SMS: "Hello Joan, A last-minute room just opened up! Still interested? You can reserve it now: [link]"

You can do the same by sending exclusive last-minute deals to potential guests or guests with special requests.

Promote Additional Services

Guests may not know about on-site services like spas, gyms, pools, or in-house restaurants. Quick personalised SMS notifications on these additional services open an opportunity to increase revenue.

Hotel staff can really increase sales by creatively using sms marketing solutions to draw attention of existing guests to their recreational services and playgrounds or hotel events.

Customer Service

Enhance Guest Experience

Usually the staff will treat the guests on reception and sometimes check on them occasionally and sometimes forget about them. Some guests will be left wondering what to do next or will need someone to give them a briefing.

Sometimes this can be tedious, or may consume more staff time, But this can be automated with a well established guest communication strategy especially using SMS.Such that every guest feels is being served only himself.

Constant customer engagement is what build online reputation today.This is how to do it with SMS:

Faster Service with SMS-Based Guest Requests

Long wait times can ruin a guest’s experience. Instead of using phone calls to call the front desk or flagging down a waiter, what if guests could simply send a quick text for what they need?

This is a simple yet efficient hotel support system that can be built with SMS!

Hotels can provide important information like hotel phone number for specific requirements or let guests request room service, fresh towels, or housekeeping via SMS:

Example SMS: "Need fresh towels? Reply to TOWELS and we’ll deliver them in 5 minutes!"

This makes service faster, more convenient, and improves guest satisfaction.

Reduce No-Shows with Friendly SMS Reminders

A guest forgets their dinner reservation, or a traveler misses their check-in time. These all in one way cause inconveniences to both hotel staff and guests.A simple SMS reminder sent to a guest can solve this.

Example SMS: "Hi Emika, just a friendly reminder about your dinner reservation tonight at 7 PM. Reply YES to confirm or NO to cancel."

This not only reduces inconveniences and time wastage but also allows you to free up tables or rooms for other guests if someone cancels.

Operations

Improve Efficiency Behind the Scenes

In order to provide a better guest experience a hotel should function like a well oiled machine. Every staff and department should work in harmony and communication is key to all these.

Having chefs communicate with the waiters, receptionists communicate with room attendees, supervisors communicate with guides, in a smooth way is step one towards making a memorable experience to the visiting guests.

This is how you can add SMS to your hospitality operations.

Speed Up Check-Ins with Pre-Arrival SMS

Long check-in lines are frustrating for guests. Why not let them complete their check-in details before they even arrive? You can use real time communication to register guest data before they arrive and make arrangements based on guest preferences.

Example SMS: "Skip the wait! Complete your check-in now: [link]. Your room will be ready upon arrival!"

This saves time, reduces stress, and enhances the guest experience.

Better Staff Coordination, Especially During Busy Hours

Peak hours in restaurants and hotels can be chaotic. Miscommunication among staff leads to delays, missed orders, and unhappy guests. Hotel sms marketing can help managers send quick updates to staff in real time.

Example SMS to Staff: "Team update: The restaurant is fully booked tonight. Please be on time for your shift. Let’s deliver great service!"

This keeps everyone informed and ensures smoother operations.